Accenture Mega Recruitment 2020 |Graduate/under Graduate

Accenture Mega Recruitment 2020:-

Accenture hiring Graduates/under Graduates for the role of Customer support Voice (P) in Bangalore location.

The complete details about Accenture Mega Recruitment 2020 as follows.

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Company Name :-  Accenture

Company Website :- www.accenture.com

Job Position :-   Customer support Voice

Location:- Bangalore

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Qualifications:-

Graduate/under Graduate

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Job Description and Responsibilities:-

• To place outbound calls to customers in line with company guidelines.
• Receive inbound calls ensuring incidents are logged correctly.
• To utilise up sell opportunities in achieving upsell targets for the team.
• Resolve customer queries, ensuring that a high standard of customer service is maintained.
• Manage and resolve all written customer communication presented by your team leader .
• Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimized.
• To work productively whilst maintaining exceptional call,data quality standards, in line with team targets.
• To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.
• To contribute to the team through open and regular communication.
• Adhere to all company or departmental policies and procedures personnel and operational.
• Ensure that product, technical, operational and customer knowledge is maintained at business requirements.
• Maintain regular and punctual attendance in line with company policies and procedures.
• To minimise customer complaints and escalations by providing exceptional service and call control.
  
• To ensure that all technical equipment issues are reported to your team leader .
• To demonstrate a positive working attitude at all times.
• To be responsible for your own personal development and hi

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