Accenture Recruitment Drive 2020

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Accenture Recruitment Drive 2020:-

Accenture hiring candidates for the role of Service Desk Voice Support ,for Bengaluru location . The complete details about Accenture Recruitment Drive 2020 as follows.

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Company Name :-  Accenture

Job Position :-Service Desk Voice Support

Work Location:- Bengaluru, Karnataka, India

Salary :- Salary as per company standards

Experience:– 1 – 3 years

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Qualifications: Any Graduation

Job Summary:-

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA’s.
  • You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
  • In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
  • You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
  • You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

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Roles and Responsibilities:-

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Expected interaction is within own team and direct supervisor.
  • Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided.
  • Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work.
  • Please note that this role may require you to work in rotational shifts.

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Accenture Recruitment Drive 2020 Application Process :-

Apply In given link

Apply Link :- Click Here To Apply(apply before the link expires)

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