Amdocs Off Campus Recruitment:-
Amdocs hiring candidates for the role of Technical & Business Operations Analyst ,for Pune location . The complete details about Amdocs Off Campus Recruitment as follows.
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Company Name:- Amdocs
Job Position:-Β Technical & Business Operations Analyst
Job Location:-Β Pune ,India
Annual Compensation:- As per The Industry Standards
Job PostedΒ Date:β Aug 24, 2020
Requirements :- All you need is…
- Bachelor’s degree or equivalent experience.
- S/he must have hands on experience in EXCEL (preferably advanced skills).
- S/he should have good analytical and problem-solving skills.
- S/he should be good in communication.
- S/he must be willing to work in late shift (1 PM β 10 PM IST).
- S/he is accountable and responsible for collecting inputs and producing reports as defined for Jade and Dev/Test SLAs.
- S/he will have to work with relevant stakeholder/s to close or address an anomaly reported (if any).
- S/he should find a way to pro-actively measure SLA slippage. S/he should be ready to be cross-trained
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Job Description :- In one sentence
The role involves handling incidents and service requests from customers/end-user by following the standard methods and procedures of the unit.
Responsibilities :– What will your job look like?
- You will perform ticket analysis, service interruption analysis, triaging of issues, follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will use your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking following standard operating procedure.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). Report and properly document errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
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Benefits :- Why you will love this job:
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
- You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
- You will have the opportunity to work in multinational environment for the global market leader in its field
Amdocs Off Campus Recruitment Application Process :-
Apply In below link
Apply Link :-Click Here To Apply(apply before the link expires)
Note: Only shortlisted candidates will be notified about the further level of interview process
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