American Express Recruitment 2020

American Express Recruitment 2020:-

American Express hiring candidates for the role of Customer Care Professional (Voice), for the Gurgaon, India location. The complete details about American Express Recruitment 2020 as follows.

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Company Name:– American Express

Job Position :– Customer Care Professional (Voice)

Job Location :– Gurgaon, India

Salary :- As per the Company Standards

Job Posted Date :- Nov 17, 2020, 4:09:13 AM

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Minimum Qualifications:-

• Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of the Amex card products would be preferred.
• Demonstrated consultative experience, ability to influence, resourceful.

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Job Responsibilities:-

• Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across the Consumer segment & Corporate segment in a fast-paced, structured customer care environment.
• Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service at all times.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.

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• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
• Balance customer interests with the interests of American Express.
• Deliver Employees, Customers, and Shareholder metrics as per goals.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
• Candidates should be open to work in India time night shifts as we have a 24/7 work environment.

American Express Recruitment 2020 Application Process:-

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Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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