American Express Recruitment 2020:-
American Express hiring candidates for the role of Customer Care Professional (Voice), for the Gurgaon, India location. The complete details about American Express Recruitment 2020 as follows.
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Company Name:– American Express
Job Position :– Customer Care Professional (Voice)
Job Location :– Gurgaon, India
Salary :- As per the Company Standards
Job Posted Date :- Nov 17, 2020, 4:09:13 AM
Minimum Qualifications:-
- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of the Amex card products would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.
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Job Responsibilities:-
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across the Consumer segment & Corporate segment in a fast-paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
- Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service at all times.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
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- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
- Balance customer interests with the interests of American Express.
- Deliver Employees, Customers, and Shareholder metrics as per goals.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
- Candidates should be open to work in India time night shifts as we have a 24/7 work environment.
American Express Recruitment 2020 Application Process:-
apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note :– Only shortlisted candidates will receive the call letter for further rounds
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