American Express Recruitment 2021

American Express Recruitment 2021:-

American Express hiring candidates for the role of Customer Service Associate, for the Gurgaon location. The complete details about American Express Recruitment 2021 as follows.

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Company Name:- American Express

Job Position:– Customer Service Associate

Job Location:- Gurgaon, India

Salary Package:- As per Company Standards

Req ID:- 20008294

Schedule (Full-Time/Part-Time):- Full-time

Job categories:- Operations

Date Posted:- 19th January 2021, 10:32:51 AM

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Qualifications Required:-

Academic Background:

• Preferably Graduate in any stream

Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas:

• Strong problem-solving
• Excellent written and verbal communication
• Basic Knowledge of MS Office

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Past Experience:

• Minimum 1 Year experience in International Voice Process

Critical Factors to Success:

• Ability to Take Quick Decisions and Respond to Customer Inquiries.
• Deliver extraordinary customer care by responding to questions concerning

Purpose of the Role:-

• To Solve for Amex CM queries efficiently and provide the world’s best customer experience every day.

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Job Description:–

Function Description:

• American Express is on a journey to provide the world’s best customer experience every day.
• The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service.
• This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

Responsibilities:-

• Provide Superior Customer Experience on Calls to Consumer Card Members.
• Resolve all Customer Queries and Follow Established Procedures as Appropriate.
• Provide alternatives and apply Superior Service No, Call Handling Skills
• To Ensure Best Possible Solutions and FCR to Card Members.
• Deliver to the Customer, Employees, and Shareholder Metrics as per Goals.
• Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
• To Meet Their Needs and Ensure Quality Service is given at all times.
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

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• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.

Note:- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express Recruitment 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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