American Express Recruitment 2021:-
American Express hiring candidates for the role of Customer Service Associate, for the Gurgaon location. The complete details about American Express Recruitment 2021 as follows.
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Company Name:- American Express
Job Position:– Customer Service Associate
Job Location:- Gurgaon, India
Salary Package:- As per Company Standards
Req ID:- 20008294
Schedule (Full-Time/Part-Time):- Full-time
Job categories:- Operations
Date Posted:- 19th January 2021, 10:32:51 AM
- Preferably Graduate in any stream
Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas:
- Strong problem-solving
- Excellent written and verbal communication
- Basic Knowledge of MS Office
- Minimum 1 Year experience in International Voice Process
Critical Factors to Success:
- Ability to Take Quick Decisions and Respond to Customer Inquiries.
- Deliver extraordinary customer care by responding to questions concerning
Purpose of the Role:-
- To Solve for Amex CM queries efficiently and provide the world’s best customer experience every day.
- American Express is on a journey to provide the world’s best customer experience every day.
- The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service.
- This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
- Provide Superior Customer Experience on Calls to Consumer Card Members.
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- Provide alternatives and apply Superior Service No, Call Handling Skills
- To Ensure Best Possible Solutions and FCR to Card Members.
- Deliver to the Customer, Employees, and Shareholder Metrics as per Goals.
- Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
- To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
- Grow and nurture customer relationships on every interaction that results in measurable customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.
Note:- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express Recruitment 2021 Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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