American Express Recruitment 2021:-
American Express hiring candidates for the role of TCPS Analyst – Spanish Language for the Gurgaon, India location. The complete details about American Express Recruitment 2021 as follows.
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Company Name :- American Express
Job Position:- TCPS Analyst – Spanish Language
Job Location:- Gurgaon, India
Salary:- As per Company Standards
Schedule (Full-Time/Part-Time):- Full-time
Job Categories:- Operations
Req ID :- 21010263
Job Date Posted:- May 9th, 2021, 1:11:27 PM
Required Qualifications & Skills:-
- Graduate with 0–3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7
Roles & Responsibilities:-
Role Introduction: This is a blended profile which requires…
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend, and Excessive Balance cases
- The candidate should be able to multi-task and prioritize work to ensure the balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk-related data, identifying fraud connections
- Manage change effectively to meet/exceed performance targets
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
At American Express:-
- American Express knows that with the right backing, people and businesses have the power to progress in incredible ways.
- Whether they supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and American Express proud to back each other every step of the way.
- When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
American Express Recruitment 2021 Application Process:-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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