American Express Recruitment 2021 | Experience: 0–3 years

American Express Recruitment 2021:-

American Express hiring candidates for the role of TCPS Analyst – Spanish Language for the Gurgaon, India location. The complete details about American Express Recruitment 2021 as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name :- American Express

Job Position:- TCPS Analyst – Spanish Language

Job Location:- Gurgaon, India

Salary:- As per Company Standards

Schedule (Full-Time/Part-Time):- Full-time

Job Categories:- Operations

Req ID :- 21010263

Job Date Posted:- May 9th, 2021, 1:11:27 PM

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Required Qualifications & Skills:-

Graduate with 0–3 years of Prior Experience.
Ability to work in a deadline-driven environment and maintain strong attention to detail.
Shift Hours – 24X7

Roles & Responsibilities:-

Role Introduction: This is a blended profile which requires…

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, Overspend, and Excessive Balance cases

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The candidate should be able to multi-task and prioritize work to ensure the balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation
Leverage expertise in analyzing risk-related data, identifying fraud connections
Manage change effectively to meet/exceed performance targets

Note:-

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

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At American Express:-

American Express knows that with the right backing, people and businesses have the power to progress in incredible ways.
Whether they supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and American Express proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.