Bank of America Off-Campus Hiring 2021 | Experience: 0-2 Years

Bank of America Off-Campus Hiring 2021:-

Bank of America hiring candidates for the role of Team Member for the Hyderabad, India location. The complete details about Bank of America Off-Campus Hiring 2021 as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name :- Bank of America

Job Position:- Team Member

Job Location:- Hyderabad, India

Salary:- As Per Company Standards

Job ID:- JR-21010404

Job Schedule:- Full time

Job Posted Date:- 10th March 2021

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Education:- Any Graduate

Certifications If Any:- N/A

Experience Range:- 0 – 2 Years

Requirements:-

Fundamental understanding on Debit Cards
Good Communication Skills(both written and oral)
Strong analytical skills
Detail-oriented
Proven Problem Solving Skills
Self-motivated and results orientated

Foundational skills:-

Ability to work well under pressure
Good Communication Skills(both written and oral)
Ability to multitask and adapt to change
Proficient with Microsoft Office Tools
Must possess Problem Solving Skills
Self-motivated and results orientated
To be flexible to work in rotational shifts

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Desired skills:-

Fundamental understanding of Consumer accounts, dispute cycle and Checks.
Applicable Regulatory Laws for Checks / ACH and Wire transactions.

Job Role & Process Overview:-

The process involves working on claims/disputes raised by Bank of America customers or other Financial Institutions in regards to any potential fraud committed towards them.
The team works on different sub-processes involving different guidelines and different mode of payments (Checks, Wire and ACH) which necessitates on completing all possible remediation actions to recover funds for our customers, initiating temporary credits if eligible, sending Fraud statements, providing interest to the accounts after a claim completion and to assist other Financial Institutions in their attempt for any recoveries. This work does not involve an interface with the customer.

Job Description:-

Associates receive claims from the Check fraud initiation team and other financial institutions which are disputed by the customers.
The primary process involves verifying the disputes with the transactional history and the authorization documents of the customers to utilize the best available remediation technique for fund recoveries and to apply any defenses possible against the dispute.
This also includes providing temporary credits to the customers, putting a hold on disputed checks to prevent further usage, and documenting the suspects
Sending Introductory Letters and Fraud Statements to the customers within the set turnaround time.
Submitting request for interest adjustment after the completion of claim.
Setting up claims for other Financial Institutes.
Determine the best course of action for the Customer and the Bank.

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Responsibilities:-

Investigate the claim to identify potential fraud on the claims and look for available options for fund recovery or denial if applicable.
Should have strong understanding of the internal policies, procedures, Check guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
Adherence to the SLA’s – productivity, turn-around-time, and accuracy.
Should be flexible in working multiple functions
Able to read and understand the Checks and accounts.
Perform review of the claims in various applications as per guidelines.
Delivering high-quality work which should be Customer focused and self-directed as any error in the processing would lead to financial loss to Bank and may result in a regulatory impact.
Eye for details and must be procedure focused to adhere to the Policy guidelines.
To be proactive in highlighting any discrepancies and incorrect processing’s.
Must be quick learner to adapt to new systems and procedural change.