Barclays Off Campus Hiring 2021:-
Barclays hiring candidates for the role of Vendor Support (AVP) for the Pune, Maharashtra location. The complete details about Barclays Off Campus Hiring 2021 as follows.
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Company Name :- Barclays
Job Position:- Vendor Support (AVP)
Job Location:- Pune, Maharashtra, India
Salary Package :- As per Company Standards
Reference Code:- 90286523
Area of Expertise:- Operations
Job Posted Date:- 30th April 2021
What Barclays looking for:-
- Graduate in any discipline
- Demonstrated team handling skills, preferrably in a chat environment
- Excellent track record during past work experience
Skills that will help you in the Role:-
- A good understanding of Contact Centre business processes and operating procedures
- Good knowledge & understanding of relevant legislation, Regulatory and FCA guidelines.
- Ability to communicate & execute complex initiatives to achieve desired results
- Ensure smooth functioning of the process and compliance to procedures and policy guidelines
- Ability to formulate long term plans for the development and motivation of the team
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Job Role:-
- To manage chat operations across Noida and Pune for BX vendor through Team Managers across multiple subunits within Chat Operations – managing c250 billable FTEs and supervisory support staff across Chat business clusters with multiple stakeholders, Including significant contribution to the automation & transformation
Responsibilities(What will you be doing?):-
- Ensure Service Level Agreements for the process are met as agreed upon with the client.
- Identify causes for non-achievement of Service Level Agreements, develop solutions, and implementing the same. Review and analyze performance reports against targets on a weekly/monthly basis with Team Managers and with the client and investigate causes for performance deviations
- Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, Monitor compliance adherence through timely audits, generating awareness on the floor, etc.
- Manage performance of individual teams through performance management techniques, career planning strategies, and sharing of best practices.
- Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics, and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same
- Responsible for attrition management and arranging for backfills on a timely basis, develop strategic & tactical plans to identify, analyze and effectively respond to clients needs, emerging trends and best practices
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- Responsible for staff performance, management, compensation and rewards & recognition programs, attend daily huddle with team managers to be updated on all the floor issues concerns, Set KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goals
- Drive quality and process improvement initiatives such as Six Sigma/Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top Management
- Conduct regular meetings with the support teams namely, Transition/Projects & Technology to ensure that the internal SLAs are met
- Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews.Provoke interest in tasks, activities and objectives by setting interesting and achievable tasks
Business Area:- COO & Functions
Contract:- Permanent
Barclays Off Campus Hiring 2021 Application Process:-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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