Barclays Off-Campus Recruitment 2021

Barclays Off-Campus Recruitment 2021:-

Barclays hiring candidates for the role of Quality Analyst for the Chennai, India location. The complete details about Barclays Off-Campus Recruitment 2021 as follows.

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Company Name :- Barclays

Job Position:- Quality Analyst

Job Location:- Chennai, India

Salary:- As per company Standards

Reference Code:- 90280329

Area of Expertise:- Operations

Job Posted Date:- 24th February 2021

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Qualifications Required:-

What Barclays looking for:-

  • Excellent Communications Skills
  • Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.) 
  • Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:-

  • Prior work experience in Customer Service and/or Voice-based organization preferred.  
  • Excellent track record during  past work experience
  • Prior experience with Fraud Detection or Fraud Investigations
  • Advance Microsoft office skills e.g. MS Excel, MS PowerPoint

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Job Role:-

  • The Quality Analyst will be responsible for completing quality checks on the calls/cases completed by the frontline advisors
  • This Quality Analyst will contribute to the development of QA capability by constructively challenging its on-going effectiveness and identifying opportunities for continuous improvement.

Benefits:-

  • Barclays customers are unique. The same goes for our colleagues. That’s why Barclays offers a range of benefits, allowing every colleague to choose the best options for their personal circumstances.
  • These include a competitive salary and pension, health care, and all the tools, technology, and support to help you become the very best you can be.
  • Barclays are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with Barclays

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Responsibilities(What will you be doing):-

  • Benchmark the quality of contact center calls and provide high quality and actionable feedback to management and colleagues. 
  • Provide recommendations and insight to ensure a first class quality customer experience is delivered.
  • Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
  • Recognize and promote role-model call quality results

Business Area:- COO & Functions

Contract:- Permanent

Barclays Off-Campus Recruitment 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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