Barclays Off-Campus Recruitment 2021:-
Barclays hiring candidates for the role of Quality Analyst for the Chennai, India location. The complete details about Barclays Off-Campus Recruitment 2021 as follows.
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Company Name :- Barclays
Job Position:- Quality Analyst
Job Location:- Chennai, India
Salary:- As per company Standards
Reference Code:- 90280329
Area of Expertise:- Operations
Job Posted Date:- 24th February 2021
Qualifications Required:-
What Barclays looking for:-
- Excellent Communications Skills
- Graduate or Diploma from a reputed Institute or University in any discipline (BA, B.Sc, B.Com, BBM, BHM etc.)
- Flexibility in hours of work and ability to work changing shifts patterns
Skills that will help you in the role:-
- Prior work experience in Customer Service and/or Voice-based organization preferred.
- Excellent track record during past work experience
- Prior experience with Fraud Detection or Fraud Investigations
- Advance Microsoft office skills e.g. MS Excel, MS PowerPoint
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Job Role:-
- The Quality Analyst will be responsible for completing quality checks on the calls/cases completed by the frontline advisors
- This Quality Analyst will contribute to the development of QA capability by constructively challenging its on-going effectiveness and identifying opportunities for continuous improvement.
Benefits:-
- Barclays customers are unique. The same goes for our colleagues. That’s why Barclays offers a range of benefits, allowing every colleague to choose the best options for their personal circumstances.
- These include a competitive salary and pension, health care, and all the tools, technology, and support to help you become the very best you can be.
- Barclays are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with Barclays
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Responsibilities(What will you be doing):-
- Benchmark the quality of contact center calls and provide high quality and actionable feedback to management and colleagues.
- Provide recommendations and insight to ensure a first class quality customer experience is delivered.
- Drive performance by providing feedback to Operational Managers and individuals on performance against quality objectives and targets
- Recognize and promote role-model call quality results
Business Area:- COO & Functions
Contract:- Permanent
Barclays Off-Campus Recruitment 2021 Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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