Base8 Work From Home Opportunity:-
Base8 is hiring candidates for the role of Service Desk L1 for the Hyderabad, India locations. The complete details about Base8 Work From Home Opportunity are as follows.
Company Name:- Base8
Job Position:- Service Desk L1
Job Location:- Hyderabad, India
Salary Package:- As per Company Standards
Job Type:- Full Time
Required Qualifications & Skills:-
- Need Fresher or 0-1 yrs experience can work with our Service Desk Team
- Bachelor’s degree in computer science, Information Technology, or related field.
- Excellent communication skills (must)
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Knowledge of Windows, AD, 0365, etc.
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
Roles and Responsibilities:-
Base8 is seeking a motivated and enthusiastic individual to join our IT Service Desk team as a fresher. This entry-level position offers an excellent opportunity for recent graduates or individuals with limited experience to gain valuable skills and kick-start their career in IT support.
As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned.
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Understanding of contractual goals and Service Level Agreements (SLAs)
- Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- May work on clients with unique requirements
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base
- Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner
Base8 Work From Home Opportunity Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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