BT Group Recruitment Drive :-
BT Group is hiring candidates for the role of Trainee Business Service Support Advisor for the Gurugram, India location. The complete details about BT Group Recruitment Drive are as follows.
Company Name:- BT Group
Job Position:- Trainee Business Service Support Advisor
Job Location:- Gurugram, India
Salary Package:- As per Company Standards
Job Function:- Business Services & Operations
Job Req ID:- 36419
Posting Date:- 25th July 2024
Required Qualifications:- Graduation
The skills you’ll need:
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership.
Job Description & Responsibilities:-
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
BT Group Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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