BT Off-Campus Hiring 2020 | Graduates

BT Off-Campus Hiring 2020:-

BT hiring candidates for the role of Trainee Business Service Support Advisor ,for Gurugram location . The complete details about BT Off-Campus Hiring 2020 as follows.

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Company Name :– BT Group

Job Position:- Trainee Business Service Support Advisor 

Job Location:- Gurugram

Salary :– Competitive

Last Date To Apply :-  Nov 26, 2020, 5:29:00 AM

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Qualification :- Graduate in any stream

You’ll have the following skills & experience

• Provide Experience in customer service in a Call Centre environment
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Exposure in Order management with the ability to recognize the customers’ needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
• PC literate with good system navigation skills
• Good Data input skills
• Good Problem solving
• Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

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• Logical reasoning skill
• Competence in Windows-based tools (Outlook/Word/Excel/Access)
• Graduate in any stream

About this role:-

• The role involves captures, categorize, process, track, and report on customer requests around order fulfillment and Jeopardy management.
• A proactive approach to managing, monitoring service requests and escalating where necessary

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You’ll have the following responsibilities:-

• Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
• Ownership of / Accountability for Proposal development end-to-end and order management.
• Responsible for workflow activities of all Requests and order inquiries to completion.
• Confirm appropriate actions assigned to the service request and doing a regular follow-up in case of no response
• Perform Order request tool updates throughout the lifecycle of the order
• Raising and tracking of purchase orders related to service requests
• Order placement for Customer‐approved service requests 

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• Order management through to delivery at staging/site
• Supports and participates in process improvement opportunities.
• Quality closure on the request as per defined checklist
• When dealing with customers aspire to deliver an excellent customer experience
• To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
• Adhere to relevant shift patterns and break schedules
• Take responsibility for personal development and drive own performance

BT Off-Campus Hiring 2020 Application Process:-

apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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