BT Off-Campus Hiring 2020 | Graduates

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BT Off-Campus Hiring 2020:-

BT hiring candidates for the role of Trainee Business Service Support Advisor ,for Gurugram location . The complete details about BT Off-Campus Hiring 2020 as follows.

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Company Name :– BT Group

Job Position:- Trainee Business Service Support Advisor 

Job Location:- Gurugram

Salary :– Competitive

Last Date To Apply :-  Nov 26, 2020, 5:29:00 AM

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Qualification :- Graduate in any stream

You’ll have the following skills & experience

  • Provide Experience in customer service in a Call Centre environment
  • Good cross-cultural awareness to be able to effectively communicate with UK customers
  • Exposure in Order management with the ability to recognize the customers’ needs
  • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
  • PC literate with good system navigation skills
  • Good Data input skills
  • Good Problem solving
  • Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

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  • Logical reasoning skill
  • Competence in Windows-based tools (Outlook/Word/Excel/Access)
  • Graduate in any stream

About this role:-

  • The role involves captures, categorize, process, track, and report on customer requests around order fulfillment and Jeopardy management.
  • A proactive approach to managing, monitoring service requests and escalating where necessary

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You’ll have the following responsibilities:-

  • Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
  • Ownership of / Accountability for Proposal development end-to-end and order management.
  • Responsible for workflow activities of all Requests and order inquiries to completion.
  • Confirm appropriate actions assigned to the service request and doing a regular follow-up in case of no response
  • Perform Order request tool updates throughout the lifecycle of the order
  • Raising and tracking of purchase orders related to service requests
  • Order placement for Customer‐approved service requests 

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  • Order management through to delivery at staging/site
  • Supports and participates in process improvement opportunities.
  • Quality closure on the request as per defined checklist
  • When dealing with customers aspire to deliver an excellent customer experience
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
  • Adhere to relevant shift patterns and break schedules
  • Take responsibility for personal development and drive own performance

BT Off-Campus Hiring 2020 Application Process:-

apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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