BT Off-Campus Hiring 2020:-
BT hiring candidates for the role of Trainee Business Service Support Advisor ,for Gurugram location . The complete details about BT Off-Campus Hiring 2020 as follows.
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Company Name :β BT Group
Job Position:-Β Trainee Business Service Support AdvisorΒ
Job Location:- Gurugram
Salary :β Competitive
Last Date To ApplyΒ :- Β Nov 26, 2020, 5:29:00 AM
Qualification :- Graduate in any stream
You’ll have the following skills & experience
- Provide Experience in customer service in a Call Centre environment
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Exposure in Order management with the ability to recognize the customersβ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders
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- Logical reasoning skill
- Competence in Windows-based tools (Outlook/Word/Excel/Access)
- Graduate in any stream
About this role:-
- The role involves captures, categorize, process, track, and report on customer requests around order fulfillment and Jeopardy management.
- A proactive approach to managing, monitoring service requests and escalating where necessary
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You’ll have the following responsibilities:-
- Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order inquiries to completion.
- Confirm appropriate actions assigned to the service request and doing a regular follow-up in case of no response
- Perform Order request tool updates throughout the lifecycle of the order
- Raising and tracking of purchase orders related to service requests
- Order placement for Customerβapproved service requestsΒ
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- Order management through to delivery at staging/site
- Supports and participates in process improvement opportunities.
- Quality closure on the request as per defined checklist
- When dealing with customers aspire to deliver an excellent customer experience
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
BT Off-Campus Hiring 2020Β Application Process:-
apply in given link
Apply Link :-Β Click Here To Apply(apply before the link expires)
Note :β Only shortlisted candidates will receive the call letter for further rounds
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