Capgemini Exceller Recruitment | Hiring Contact Support Group | 3.25 Lacs PA

Capgemini Exceller Recruitment:-

Capgemini is hiring candidates for the role of Trainee – Contact Support Group for the Noida, Uttar Pradesh, India location. The complete details about Capgemini Exceller Recruitment are as follows.

Company Name:- Capgemini

Job Position:- Trainee – Contact Support Group

Job Location:- Noida, Uttar Pradesh, India

Salary Package:- 3.25 Lacs (3 LPA + 25k one-time incentive)

Job Type:- Full time

Application Deadline:- 23rd March 2024, 11:59 PM

Required Qualifications & Skills:-

• Candidates must have completed any 3-year diploma / graduation in 2023 only
• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Job Description & Responsibilities:-

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Please Note – 

• This drive and these positions are currently open for Women Candidates only
• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Capgemini Exceller Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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