Capgemini Exceller Recruitment:-
Capgemini is hiring candidates for the role of Trainee – Contact Support Group for the Noida, Uttar Pradesh, India location. The complete details about Capgemini Exceller Recruitment are as follows.
Company Name:- Capgemini
Job Position:- Trainee – Contact Support Group
Job Location:- Noida, Uttar Pradesh, India
Salary Package:- 3.25 Lacs (3 LPA + 25k one-time incentive)
Job Type:- Full time
Application Deadline:- 23rd March 2024, 11:59 PM
Required Qualifications & Skills:-
- Candidates must have completed any 3-year diploma / graduation in 2023 only
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Job Description & Responsibilities:-
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Please Note –
- This drive and these positions are currently open for Women Candidates only
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Capgemini Exceller Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
Join Our Telegram Group (50000+ members):- Click Here To Join
Follow Us On Instagram For Off-Campus Drive Updates
Apply for Other Off-Campus Jobs
| Off-Campus Jobs | Apply Link |
| Fives India | Click here |
| Tower Research Capital | Click here |
| PwC | Click here |
| Merkle | Click here |
| HARMAN | Click here |
