Capgemini Off Campus Drive 2026 | Noida

Capgemini Off Campus Drive 2026:

Capgemini is hiring a Associate Software Engineer at Noida. The complete details about Capgemini Off Campus Drive 2026 as follows.

Job RoleAssociate Software Engineer
QualificationB.E/B.Tech/B.Sc/BCA
ExperienceFreshers/Experienced
Job LocationNoida

Required Qualification :- B.E/B.Tech/B.Sc/BCA

Your Profile:

  • This is a 24Γ—7 Level 1 IT Service Desk role.
  • The role primarily supports Indian evening and night shifts.
  • Ability to multitask and work in a fast-paced environment.
  • Prior experience in a voice-based technical support role is preferred.
  • Willingness to work in night shifts aligned with US time zones.
  • Willingness to work in rotational shifts with rotational week offs
  • Windows operating systems (installation, updates, error resolution)
  • Device drivers and software compatibility
  • Hardware components and peripheral troubleshooting
  • Basic networking (Wi-Fi, LAN, IP configuration)

Your Role:

  • Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
  • Diagnose and resolve technical issues efficiently, aiming forΒ First Call Resolution (FCR).
  • Handle frustrated or angry callers with patience, empathy, and professionalism.
  • DriveΒ Customer Satisfaction (CSAT)Β by ensuring timely and effective resolution of issues.
  • Document all customer interactions and troubleshooting steps accurately in the ticketing system.
  • Escalate unresolved issues to higher-level support when necessary, following defined protocols.
  • Maintain high levels of productivity and adherence to service level agreements (SLAs).

Capgemini Off Campus Drive 2026 Application Process:-

Apply In Below Link-

Apply Link:-Β Click Here To Apply (Apply before the link expires)

NOTE :- Only shortlisted candidates will receive the call letter for further rounds

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