CGI Off-Campus Recruitment 2021:-
CGI hiring candidates for the role ofย Associate Systems Engineer- Telephonyย for the Chennai, Tamil Nadu location. The complete details about CGI Off-Campus Recruitment 2021 as follows.
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Company Name :-ย CGI
Job Position:-ย Associate Systems Engineer- Telephony
Job Location:-ย Chennai, Tamil Nadu, India
Salary:-ย As per Company Standards
Job Category:-ย Infrastructure/Cloud
Employment Type:-ย Full Time
Position ID:-ย J0121-0336
Required qualifications to be successful in this role:-
Primary Skill:- TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE
Secondary Skill:- Service Delivery
Skills:-
- Customer Service & Support
- Multi-tasking
- English
Service Desk Analysts are required to:-
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information; changes and updates.
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- Adhere to work schedules; attendance and leave policies.
- Expected to work in a 24/7 environment on rotational shifts
- Comply with CGI and Clientโs IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
- Knowledge of customer service principles and practices; ITIL and ITSMKnowledge of IT applications; systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning; adaptability and attention to detail
- Ability to type while handling customer contact
- Tolerance to stress; performance-driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).
Position Description:-
- Responsible for the primary administration of all complex server farms. Provide the highest level of technical advice on Server Delivery and management.
Your future duties and responsibilities:-
This position will be responsible for providing day-to-day TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.
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- Accountable for Service Delivery as per SLAโs /OLAโs of various projects in Remote infrastructure Management
- Manage day to day operations of the services rendered based on the ITIL framework
- Act as a SPOC for clients for all aspects of service Delivery
- Responsible for ensuring negotiation; agreement; and maintenance of SLAโs / OLAโs
- Supporting BAU for various clients
- Maintain system availability as per multiple Service Level Agreements (SLA)
- Produce monthly reporting activity and explain any abnormal system performance
- Assist appropriate teams in all phases of Production implementation
- Make recommendations to improve the health of the system where necessary.
- Participate in various projects and work orders as assigned and complete assigned tasks on time.
- Coordinate activities for projects between other teams.
- Provide on-call support as scheduled.
- Coordinate service calls and requests with team members where necessary.
- Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
- Coordinate and implement change records as a result of trouble tickets.
- Perform 1st level hardware diagnostics and installation of layered products where needed.
- Reduce costs were expedient to do so without impacting service availability.
CGI Off-Campus Recruitment 2021ย Application Process:-
Apply In Below Link
Apply Link :-ย Click Here To Apply(apply before the link expires)
Note:โ Only shortlisted candidates will receive the call letter for further rounds
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