Cognizant Mega Recruitment 2020:-
Cognizant hiring candidates for the role of Tech Support Specialist ,for Pune location . The complete details about Cognizant Mega Recruitment 2020 as follows.
Cognizant is looking for candidates with International Technical Support experience -Voice
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Company Name:- Cognizant
Company Website:- www.cognizant.com
Job Position:– Tech Support Specialist
Job Location :- Pune, Maharashtra, India
Perks and Benefits :- Night Shift Allowance with Free Transportation
Salary Package :- As per the Industry Standards
Candidate Qualification:-
Educational Requirement : Graduate Degree Holder (Engineering / Computer Science Background preferred)
Core Competencies:-
- Relevant Experience and Minimum # of Years :1 – 3 Years
- Excellent written and verbal communications skills (English)
- Excellent Troubleshooting skills, search skills, ability to approach problems logically
- Tier 1 Production Application trouble shooting skills -Windows, Networking etc
Other Requirements:-
(Certification, etc.)
- Willing to work in 24X5 environment
- Excellent Customer service skills
- Customer service orientation and ability to work in a team
- Good interpersonal and communication skills
- Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
- Good typing skills
- Sales Force Certification preferred
Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable):-
- Ensure on meeting daily KPIs
- Receiving and making end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
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Cognizant Mega Recruitment 2020 Application Process :-
Please send your resume to Ramachandran.Balakrishnan@cognizant.com or refer someone with similar experience
(Or)
Apply Link :- Click Here To Apply(apply before the link expires)
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