Cognizant Recruitment Drive | Hiring Process Executive

Cognizant Recruitment Drive :-

Cognizant is hiring candidates for the role of Process Executive – Voice for the Hyderabad, India location. The complete details about Cognizant Recruitment Drive are as follows.

Company Name:- Cognizant

Job Position:- Process Executive – Voice

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Date published:- August 02nd 2024

Employment type:- Full-time

Job number:- 00060106345

Qualifications & Skills Required:-

• BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
• Must Have Skills: Speaking English

Job Description & Responsibilities:-

Stakeholder/Business Management:

• Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube etc).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plan based on discussion with project stake holders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.

Web:

• Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

• Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
• Customer Relationship Management.
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team:

• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.

Cognizant Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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