Cognizant Recruitment Drive :-
Cognizant is hiring candidates for the role of Trainee – Junior Data Analyst for the Kolkata, India location. The complete details about Cognizant Recruitment Drive are as follows
Company Name:- Cognizant
Job Position:- Trainee – Junior Data Analyst
Job Location:- Kolkata, India
Salary Package:- As per Company Standards
Job Number:- 00060383991
Job Category:- Technology & Engineering
Employment Type:- Full-time
Date published:- September 02nd 2024
Required Qualifications & Skills:-
- Possess strong proficiency in Advanced Excel for data analysis and reporting.
- Demonstrate experience in Customer Management within the Life Sciences sector.
- Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
- Show excellent communication skills for interacting with customers and internal teams.
- Have a keen eye for detail to ensure accuracy in customer data management.
- Display the ability to work collaboratively in a team-oriented environment.
- Bring a proactive approach to identifying and addressing customer service challenges.
Certifications Required: Certified Customer Service Professional (CCSP) Advanced Excel Certification.
Job Description & Responsibilities:-
Cognizant is seeking a dedicated Process Executive-CDM/PV with 0 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Advanced Excel and a strong background in Customer Management and Complaint Management within the Life Sciences sector. This role involves managing customer data addressing complaints and ensuring high levels of customer satisfaction.
- Manage and maintain customer data with precision to ensure accuracy and reliability.
- Address and resolve customer complaints efficiently to enhance customer satisfaction.
- Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.
- Provide timely and effective communication with customers to address their concerns and queries.
- Collaborate with cross-functional teams to ensure seamless customer service operations.
- Implement best practices in customer management to improve service quality and efficiency.
- Monitor and report on customer service metrics to identify areas for improvement.
- Develop and maintain documentation related to customer interactions and complaint resolutions.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Conduct regular reviews of customer feedback to identify trends and areas for improvement.
- Assist in the development and implementation of customer service training programs.
- Support the continuous improvement of customer service processes and systems.
- Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.
Cognizant Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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