Craft Silicon Off Campus Hiring:-
Craft Silicon is hiring candidates for the role of TRAINEE SUPPORT DESK EXECUTIVE for the Bangalore, India location. The complete details about Craft Silicon Off Campus Hiring are as follows.
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Company Name:- Craft Silicon
Job Position:- TRAINEE SUPPORT DESK EXECUTIVE
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Type:- Permanent
Job Code:- CSIN_SUP_01
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EDUCATIONAL QUALIFICATIONS:- B.Com. / BBA / B.Sc Computer Science / BCA.
SKILLS AND COMPETENCIES:-
- Accountancy Skills
- Microfinance / Banking Knowledge.
- Customer Management.
- Spread sheet operations and functions.
- Presentation Tool.
- Documentation Skills.
- Strong verbal and written communication Skills.
ROLES & RESPONSIBILITIES:-
The purpose of this role includes interact with clients to understand their concern in the Product, clarify their doubts, identify issues, escalate issues to internal team for resolution, test the fixes, share RCA to client to close the raised tickets.
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Service Desk Executive liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of fixes or clarifications raised by them.
- Sending Acknowledgement mail to client.
- Attending non-technical issues like report issues, Operation level issues.
- Follow up escalated issue and closing timely.
- Retesting of fixed bug.
- Daily Health Check – All URLs are working, services are running.
- Daily Process Check – Time taken for CoB, EoD, SoD Process.
- Learn all Products within 3 Months.
- Prepare documents for Module Demo.
Department:- Customer Support
Craft Silicon Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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