CSG Work From Home Opportunity :-
CSG is hiring candidates for the role of Technical Support Analyst I for the Across India (Remote / Work From Home) locations. The complete details about CSG Work From Home Opportunity are as follows.
Company Name:- CSG
Job Position:- Technical Support Analyst I
Job Location:- Across India (Remote / Work From Home)
Salary Package:- As per Company Standards
Job Type:- Full-time
Job ID:- 28203
Job Posted Date:- 29th August 2024
Required Qualification & Skills:-
Is this opportunity right for you? CSG is looking for candidates who:
- Bachelor’s degree in business, related field, or equivalent experience
- 1-3 years of work experience in software industry or related fields
- Understands the principles of SDLC and PMLC
- Able to communicate effectively to convey and clarify information
- Solid written and verbal communication skills in English
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in Telecommunication industry is preferred
- Good understanding of complex software system architecture and operation
- ITIL Foundation v3 accreditation will be an advantage
- Knowledge in a development language will be an advantage
- AWS and knowledge of cloud technologies will be an advantage
- Tech Skills : Shell Scripting and Basic SQL .
- Knowledge with any other programming language will be an advantage
Job Description & Responsibilities:-
CSG is looking for a Technical Support Analyst who will:
The Technical Support Analyst will work as part of a team of professionals who are responsible for support of a suite of applications supporting CSG/FSM business requirements. This role will be responsible for understanding the issues which have been reported and communicate well with all parties to resolve customer issues. Below are the job requirements and main areas of accountability:
- Login time – At around 7:30am IST.
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
- Willing to work on overlap model for knowledge acquisition.
- Documenting operational procedures and best practices.
- Ensure compliance with SLAs and OLAs.
- Support on-call and working on weekends/public holidays is required.
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
CSG Work From Home Opportunity Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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