Dell Technologies Recruitment Drive 2021 | Experience: 0-4 Years

Dell Technologies Recruitment Drive 2021:-

Dell Technologies hiring candidates for the role of Technician, Technical Support for the Gurgaon, India location. The complete details about Dell Technologies Recruitment Drive 2021 as follows.

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Company Name :- Dell Technologies

Job Position:- Technician, Technical Support

Job Locations:- Gurgaon, India

Salary Package :- As per Company Standards

Job Family:- Product-Services Services Global-Services

Job ID:- R073144

Job Posted date:- 5th May 2021

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Essential Requirements:-

First-rate customer focus, phone etiquette, and work ethic
Excellent communications skills
Graduate Fresher to 4 years of relevant work experience required
Undergrad with 1 year of relevant work experience required
Should be willing to work in shifts in a 24 x7 work environment
Should be residing within Transport Boundaries
Ability to handle stressful situations.
Goal/Career oriented and self-motivated

Desirable Requirements:-

Good Knowledge of PC Hardware/Software for desktop & portable systems
Any relevant Certification/Qualification.

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Job Role(What you’ll achieve):-

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Key Responsibilities(You will):-

Provide first level Support on Dell supplied products and/or peripherals
Assign incidents in line with documented guidelines and procedures
Demonstrate good judgment in analyzing information to make routine decisions.
Handle inbound calls, emails, and web interface to support existing and new customers.
Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.

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Be compliant and adhere to process design as per the management decision.
Cooperate and collaborate with colleagues, cross-functionally, to support the technical solution process.
Understand the administrative and operational requirements of the job.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database