Diebold Nixdorf Recruitment Drive:-
Diebold Nixdorf is hiring candidates for the roles of Associate Service Quality Specialist for the Hyderabad, Telangana, India locations. The complete details about Diebold Nixdorf Recruitment Drive are as follows.
Company Name:- Diebold Nixdorf
Job Positions:- Associate Service Quality Specialist
Job Location:- Hyderabad, Telangana, India
Salary Package:- As per Company Standards
Job Identification:- 12412
Job Schedule:- Full time
Posting Date:- 10th May 2024, 10:05 PM
Required Qualifications & Skills:-
- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Quality.
- Good business English skills (Written and spoken).
Roles and Responsibilities:-
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as ‘floorwalker’ to give immediate assistance to customer service associates regarding customer inquiries.
- Gains familiarity with Service Quality concepts, practices and methodologies.
- Learns to perform Service Quality Specialist duties, including: Monitoring performance and quality metrics ( For Example, call calibration, agent performance, customer feedback).
- Using various customer satisfaction and call monitoring measurement tools.
- Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs.
- Developing Service Quality summary reports for key stakeholder teams.
- Following up with internal stakeholders on process improvement and training-related matters.Learns Service Quality Analysis policies and guidelines.
- Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.Proactively learns team roles and priorities.
Diebold Nixdorf Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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