Dxc technology Latest Recruitment 2020:-
Dxc technology hiring candidates for the role of Associate Professional Technical Support , Bangalore location . The complete details about Dxc technology Latest Recruitment 2020 as follows.
Company Name:– Dxc Technology Pvt. Ltd
Company Website:- dxc.technology
Job Position:– Associate Professional Technical Support
Job Location:- Bangalore
Education and Experience Required:–
- Any Graduation with 10+2+3/4 preferably.
- Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:–
o Superior skills in both written and verbal communication.
o Experience in customer facing role either remote or face to face.
o Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
o Problem solving skills.
o Accuracy in data entry.
o Excellent fluency in language to be supported.
o Experience in a phone based remote role, e- support, e-chat or similar.
o Familiarity with computer technology.
o Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
o Understands internal processes and tools.
o Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
o Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
o Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
o Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
o Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
o Work is reviewed periodically by Supervisor or Team Lead.
Dxc technology Recruitment 2020 Application Process :-
Apply In below link
Apply Link :- Click Here To Apply(apply before the link expires)