Dxc technology Recruitment 2020

Dxc technology Recruitment 2020:-

Dxc technology hiring candidates for the role of L1 Technical Support ,for Bangalore location . The complete details about Dxc technology Recruitment 2020 as follows.

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Company Name:โ€“ Dxc Technology Pvt. Ltd

Job Position:โ€“ L1 Technical Support

Job Location:-ย ย Bangalore, KA IN

Salary :- As per the company standards

Experienceย :- 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting

Job Posted Date :โ€“ 18th September 2020

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Requirements:

  • Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.
  • Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
  • Candidates with MCSE will be preferred
  • Certification in ITIL preferred
  • Ability to work in 24/7 shift Environment
  • Experience in working on SNOW / Remedy.
  • Experience in Semi tech/ISP troubleshooting.
  • Excellent Communication Skills
  • Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
  • Validating the closure

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Job Profile/Key Responsibilities:-
–ย As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
-Providing L1/1.5 assistance to the client users over Email & Chat.
–ย Resource would also need to create incidents from the emails received from the users
–ย Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
–ย Provide basic level troubleshooting on Windowsย  machines
-Resource should have experience on desktop and windows application troubleshooting
–ย Resource would also be required to route unresolvable issues to next level of support
-Working on a leveraged model the resource may need to support more than one account
-Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
-Should possess ITIL lifecycle understanding
–ย Resource is required to have good communication skills โ€“ both verbal and written
–ย Resource should be able to quantify the impact of application problems. And then should be able to provide solutions
ย ย 

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Last Date To Apply :- As soon as possible

Dxc technology Recruitment 2020ย Application Process :-

Apply in given link

Apply Link :-ย Click Here To Apply(apply before the link expires)

Note:- Only shortlisted candidates will be notified about the further level of interview process

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