Dxc technology Recruitment 2020:-
Dxc technology hiring candidates for the role of L1 Technical Support ,for Bangalore location . The complete details about Dxc technology Recruitment 2020 as follows.
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Company Name:– Dxc Technology Pvt. Ltd
Job Position:– L1 Technical Support
Job Location:- Bangalore, KA IN
Salary :- As per the company standards
Experience :- 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
Job Posted Date :– 18th September 2020
- Excellent Communication Skills. Previous experience in handling International clients over Email and Chat platform will be preferred.
- Exp: 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
- Candidates with MCSE will be preferred
- Certification in ITIL preferred
- Ability to work in 24/7 shift Environment
- Experience in working on SNOW / Remedy.
- Experience in Semi tech/ISP troubleshooting.
- Excellent Communication Skills
- Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
- Validating the closure
Job Profile/Key Responsibilities:-
– As part of this role, person is required to provide 24X7 support on Service Desk responsibilities
-Providing L1/1.5 assistance to the client users over Email & Chat.
– Resource would also need to create incidents from the emails received from the users
– Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines.
– Provide basic level troubleshooting on Windows machines
-Resource should have experience on desktop and windows application troubleshooting
– Resource would also be required to route unresolvable issues to next level of support
-Working on a leveraged model the resource may need to support more than one account
-Resource should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
-Should possess ITIL lifecycle understanding
– Resource is required to have good communication skills – both verbal and written
– Resource should be able to quantify the impact of application problems. And then should be able to provide solutions
Last Date To Apply :- As soon as possible
Dxc technology Recruitment 2020 Application Process :-
Apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:- Only shortlisted candidates will be notified about the further level of interview process
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