Edifecs Recruitment Drive | Hiring Associate Support Engineer

Edifecs Recruitment Drive :-

Edifecs is hiring candidates for the role of Associate Support Engineer for the Acorss India locations. The complete details about Edifecs Recruitment Drive are as follows.

Company Name:- Edifecs

Job Position:- Associate Support Engineer

Job Location:- Across India

Salary Package:- As per Company Standards

Job Category:- Product Engineering

Required Qualifications & Skills :-

• Associates degree in a technology-related program or equivalent experience in a technical support role
• Initiative is a must; must be hungry to learn new technologies and advance
• Strong Knowledge in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C#
• Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks
• Strong verbal and written communications skills
• Excellent organizational skills; must be detail oriented
• Excellent customer service and interpersonal skills

Key Roles & Responsibilities:-

Edifecs’ Associate Support Engineers triage incoming cases and help customers troubleshoot technical problems they face in using our solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.

• Receive and triage incoming cases (email, phone, and web)
• Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etc
• Collaborate with other Product Support team members.
• Deliver a consistent, responsive and satisfying Customer Experience on each contact
• Follow standard operational procedures for case management
• Contribute to the administration of our infrastructural systems
• Some administrative work in support of the Product Support team
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Meet all quality and productivity performance goals.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance.

Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

Edifecs Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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