Ericsson Off Campus Recruitment:-
Ericsson is hiring candidates for the role of Support Service Specialist for the Bangalore, Karnataka, India location. The complete details about Ericsson Off Campus Recruitment are as follows.
Company Name:- Ericsson
Job Position:- Support Service Specialist
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Posted Date:- June 05th, 2023
Eligibility Criteria:-
- Education: Graduate in B.Com, BBM , BBA or relevant degree
- Minimum years of relevant experience fresher to 3 years into support role in Accounts payable.
- Very good communication skills
- Attention to details, Analytical skills
- Positive attitude, flexibility and adaptability
- Integrity and responsibility
- Fast learner, Creativity, Result oriented attitude
- Customer oriented attitude & Teamwork
Job Description and Responsibilities:-
- Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
- Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
- Ensures a good collaboration with team members and all supporting functions across the company.
- Delivers all activities efficiently.
- Manages all activities of high complexity level.
- Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
- Participates in projects and represents the organization in meetings regarding the process or the ways of working.
- Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
- Acts like a domain expert.
- Respects time schedule and working hours as communicated by the Manager.
- Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
- Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
- Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
Ericsson Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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