Genpact Is Hiring Process Associate – Service Desk | Apply Now

Genpact Is Hiring Process Associate – Service Desk :-

Genpact is hiring candidates for the role of Process Associate – Service Desk L1-ITO083941 for the Hyderabad, Telangana, India locations. The complete details about Genpact Is Hiring are as follows.

Company Name:- Genpact

Job Position:- Process Associate – Service Desk L1-ITO083941

Job Location:- Hyderabad, Telangana, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Job Publication date:- 19th September 2024, 2:28:18 PM

Education Level: Associate’s Degree/College Diploma

Minimum Qualifications :

• Graduate in any stream 
• Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. 
• Ability to speak to a non-technical audience about technical problems 
• Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. 

Preferred Qualifications/ Skills :

• Good communication skills 
• Demonstrate proficiency in the following technical skills: 
• PC/Laptop 
• Basic Networking 
• Chrome, Edge & Mozilla Firefox 
• Operating systems 
• MS Office 2016 

Job Description and Responsibilities:

Inviting applications for the role of Process Associate – Service Desk L1.

This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. 

• Assist end users through chat sessions, addressing their queries and concerns promptly. 
• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. 
• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. 
• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. 
• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. 
• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. 

Genpact Is Hiring Process Associate – Service Desk Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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