Genpact Recruitment Drive | Hiring Trainee – Operations

Genpact Recruitment Drive :-

Genpact is hiring candidates for the role of Management Trainee – Content Moderation – Operations – Team Lead for the Hyderabad, India location. The complete details about Genpact Recruitment Drive are as follows.

Company Name:- Genpact

Job Position:- Management Trainee – Content Moderation – Operations – Team Lead

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Job Code:- HIG018688

Job Posting:- August 07th, 2024, 2:16:15 PM

Qualifications & Skills Required:-

Minimum qualifications

• Any Graduate (PG an added advantage)
• Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
• Proficient in English
• AON score: C1 or above
• KF scores >35% 
• Should be flexible to work in 24*7 environment and rotational shift and week off.

Preferred qualifications:

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

Job Description & Responsibilities:-

Genpact is looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

• Review content and provide resolution based on prescribed guidelines
• Provide resolution to maintain standards of quality
• Recognize trends and patterns and escalate issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• Monitor team members and able to provide guidance whenever needed
• Manage the flow of day-to-day operations
• Build reports to update the company on the team’s progress
• Rapport building with the internal & external stakeholder
• Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
• Ensure that the highest possible levels of customer service are always delivered
• Assist the Manager as and when necessary to make the business run effectively and efficiently
• Communicate clear instructions to team members

Genpact Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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