HCL Technologies Recruitment:-
HCL Technologies is hiring candidates for the role of Analyst for the Noida, India locations. The complete details about HCL Technologies Recruitment are as follows.
Company Name:- HCL Technologies
Job Position:- Analyst
Job Location:- Noida, India
Salary Package:- As per Company Standards
Employment Type:- Full-Time
Req ID:- 666705BR
Required Qualifications & Skills:-
- Qualification: B-Tech
- Experience: 0-2.5 Years
- Skills: Program Management
Roles and Responsibilities:-
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
- To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
- Work on value adding activities such Knowledge base update and self development.
- To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
HCL Technologies Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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