IBM Off campus Drive 2020:-
IBM hiring candidates for the role of Technical Support Associate ,for PAN India locations . The complete details about IBM Off campus Drive 2020 as follows.
Company Name :- IBM India pvt ltd
Company Website :- www.ibm.com
Job Position:- Technical Support Associate
Job Location :- PAN India
Salary :- Best In Industry
Position Type :- Early Professional
Required Education:- Bachelorβs Degree
Required Technical and Professional Expertise:-
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Ability to work well in a fast-paced environment
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Time management and prioritization skills.
- Utilize available time efficiently in order to achieve effective and efficient results
- Ability to assemble a complete and accurate problem/symptom description of reported issues.
- Ability to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to listen to and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise:-
- Knowledge in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Flexibility around working in shifts
Job Description and Responsibilities:-
- Configuring, managing and installing vmware vcenter, Update Manager, vsphere 6.x, vROPS, DVS, Exsi patching and vm creation, Issue resolution, setup new infrastructure
- Performing installation, implementation, customization, operation, recovery and performance tuning.
- Deep knowledge and experience virtual environment administration (based on VMware technology/ Microsoft Hyper V).
- Craft a service performance, usage report and respond to issue requests.
- Support day to day L2 VMware Servers issues.
- Carry out DHCP Administration and collect all the required information as per the compliance checklist and remediate the reported vulnerabilities.
- Confirmed hands on Experience of network protocol (TCP/IP). Provide recommendations to improve virtual infrastructure, and address/lead critical issues and root cause analysis.
- Consistent track record in the implementation and execution of documented support processes and can direct others in same.
- Demonstrable experience in raising changes, attending calls, Coordinate with various service lines, execute the change, document. Maintains and monitors servers and its performance.
IBM Off campus Drive 2020 Application Process :-
Apply In below link
Apply Link :- Click Here To Apply(apply before the link expires)
