IDFC FIRST Bank Recruitment Drive | Hiring Customer Service Executive

IDFC FIRST Bank Recruitment Drive:-

IDFC FIRST Bank is hiring candidates for the role of Customer Service Executive – Loan Center for the Karnataka, India location. The complete details about IDFC FIRST Bank Recruitment Drive are as follows.

Company Name:- IDFC FIRST Bank

Job Position:- Customer Service Executive – Loan Center

Job Location:- Karnataka, India

Salary Package:- As per Company Standards

Job Id:- 141131

Job Department:- Branch Operations & Branch Customer Service

Required Qualifications & Skills:-

• Graduate – Any Graduation.
• Post Graduate – Any Post Graduation.                 
• Experience: Minimum 0-2 years into Customer Service

Roles & Responsibilities:-

The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.

• Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
• The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
• Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
• Explore business opportunities and faster resolution time with appropriate close looping.
• Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
• Improving brand image on complaints and grievance handling mechanism

IDFC FIRST Bank Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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