Infosys Hiring 2020 | Apply Now

Infosys Hiring 2020:-

Infosys hiring for the role of Process Specialist ,for Pune, Maharashtra location .The complete details about Infosys Hiring 2020 as follows.

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Company Name :- Infosys

Company Website :- www.infosys.com

Job Position :- Process Specialist (Customer Serivce (Voice))

Work Location:- Pune, Maharashtra

Work Environment:-
This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, & phones.

Position Type and Expected Hours of Work:-
This is a full-time position. Days and hours of work are Monday through Sunday 24X7, 365 days a year with rotational shifts

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Required Education and Experience:-
1. Full time graduate
2. Customer service experience in an international call center setup for a minimum of 24 months as an escalation specialist.
3. Experience in UK market and regulatory knowledge (FCA) will be an added advantage.

The major skills and competencies that employers look for in a candidate are:–

 Proven customer support experience or experience as a client service representative

 Excellent communications skills

 Ability to listen and active problem solving skills

 Good interpersonal skills

 Ability to handle pressure

 Ability to multi-task, prioritize, and manage time effectively

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Job Description :-

Looking for candidates who have good communications skills, interpersonal skills and can handle stress well.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem.
A clear and pleasant speaking voice and fluency in English is also desired.

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The primary responsibilities of a Customer Service specialist would be:–

 Handling escalations and complex queries.

 Manage large amounts of incoming and outgoing calls

 Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication

 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

 Follow up to ensure that appropriate actions were taken on customers’ requests.

 Refer unresolved customer grievances or special requests to designated departments for further investigation. Competencies and Skills Required Customer Service specialist plays a critical role in providing an interface between customers and the client company.

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