Infosys Recruitment 2020 Hiring For The Role Of Technical Support Executive

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Infosys Recruitment 2020:-

Infosys hiring for the role of Senior Technical Support Executive ,for Bengaluru, Karnataka location. The complete details about Infosys Recruitment 2020 as follows.

Company Name:-  Infosys BPM Ltd

Company Website:-www.infosysbpm.com

Job Position:-  Senior Technical Support Executive

Job Location:-  Bangalore

CTC :- max upto 2.32 LPA

Position Summary :- 

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Mandatory requirement for experienced candidates:

  • 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
  • Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T/S
  • Basic networking knowledge

Communication & Relationships Skills:-

  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.  
  • Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.  

Skills & Knowledge:-

  • Communicate at all levels
  • Ability to work across organizational and professional boundaries
  • Excellent verbal and written communication skills
  • High level of interpersonal skills, including active listening and understanding
  • Good organizational skills and ability to prioritize workloads.
  • Work to tight deadlines / service levels
  • Business etiquette
  • Broad knowledge of IT products, services and terminology

Infosys Recruitment Drive 2020 Application Process :-

Apply In below given link

Apply Link :- Click Here To Apply(apply before the link expires)

Shortlisted candidates will receive the call letter for further rounds

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