Infosys Recruitment 2020:-
Infosys hiring for the role of Senior Technical Support Executive ,for Bengaluru, Karnataka location. The complete details about Infosys Recruitment 2020 as follows.
Company Name:- Infosys BPM Ltd
Job Position:- Senior Technical Support Executive
Job Location:- Bangalore
CTC :- max upto 2.32 LPA
Position Summary :-
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Mandatory requirement for experienced candidates:
- 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S
- Basic networking knowledge
Communication & Relationships Skills:-
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
- Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge:-
- Communicate at all levels
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
Infosys Recruitment Drive 2020 Application Process :-
Apply In below given link
Apply Link :- Click Here To Apply(apply before the link expires)
Shortlisted candidates will receive the call letter for further rounds
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