Infosys Recruitment 2020 | Apply Now

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Infosys Recruitment 2020:-

Infosys hiring any graduates for the role of Customer Service Representative,for Pune, Maharashtra location .The complete details about Infosys Recruitment 2020 as follows.

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Company Name :- Infosys BPM Ltd.,

Company Website :- www.infosys.com

Job Position :- Customer Service Representative

Work Location:- Pune , Maharashtra, India

Experience :-  At least 0 – 1 years’ of relevant work experience

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Qualifications and Requirements:-

  • Only graduates can apply
  • At least 0 – 1 years’ of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Analytical and Problem solving skills:-

  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Able to identify sales opportunities and upselling

Time Management Skills:-

  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value
  • Ability to Multitask

Computer skills:-

  • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc
  • Knowledge on basic concepts of networking.
  • Working knowledge of MS Office  

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Communication and Customer Service Skills:-

  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
  • Display Ownership and accountability
    • Quickly build trust and confidence with customer
    • Own and resolve customer issues efficiently, effectively and empathetically
  • Excellent comprehension and articulation skills
  • Excellent communication skills verbal and written
  • Demonstrate positive attitude
    • Willingness to learn and open to feedback
    • Helpful
    • Patience and perseverance 
    • The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

 

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Responsibilities:-

  • Communicate with customers via calls
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer’s needs

Note :-

  • Shift timig 24*7 and five working days.
  • Location Pune
  • Only graduates can apply.
  • Only candidates from Pune can apply (or those wh are ready to relocate to Pune)

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Infosys Recruitment 2020 Application Process:-

Apply In below given link

Apply Link :- Click Here To Apply(apply before the link expires)

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