Infosys Recruitment Drive :-
Infosys is hiring candidates for the role of Process Executive for the Bangalore / Pune locations. The complete details about Infosys Recruitment Drive are as follows
Company Name:- Infosys
Job Position:- Process Executive
Job Location:- Bangalore / Pune
Salary Package:- As per Company Standards
Job ID/Reference Code:-
- PROGEN-EXTERNAL-184360 –> Bangalore
- PROGEN-EXTERNAL-185435 –> Pune
Required Qualifications & Skills:-
**Process Executive for Bangalore Location:
- Educational Requirements: Bachelor Of Commerce,Bachelor of Arts
- Work Experience: 0-1 Years
- Good communication skills (Written and Verbal)
- Good Aptitude (Problem Solving & Decision Making)
- Trainable resource
- Graduate preferably not an engineer/BCA/MCA
- Preferred Skills: Sourcing & Procurement
**Process Executive for Pune Location:
- Educational Requirements: Graduate
- Preferred Skills: Customer Service->Regular CS
Job Description & Responsibilities:-
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Infosys Recruitment Drive Application Process:-
Apply In Below Link
For Bangalore: Apply Link:- Click Here To Apply (Apply before the link expires)
For Pune: Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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