Monotype Recruitment Drive 2021 | Trainee

Monotype Recruitment Drive 2021:-

Monotype hiring candidates for the role of Customer Support Trainee for the Noida, India location. The complete details about Monotype Recruitment Drive 2021 as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name :- Monotype Solutions India

Job Position:- Customer Support Trainee

Job Location:- Noida, India

Salary:- As per Company Standards

Job Schedule:- Full time

Job Id :- R0002172

Job Posted date:- 03rd May 2021

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Required Qualifications & Skills:-

Basic knowledge of Windows and Mac.
Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
Basic knowledge of HTML5, CSS.
Good written and verbal communication skills (English)
Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
Good Typing skills (English).
Willing to work in UK, US and India shift on rotational basis and on weekend/holidays.

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Responsibilities(What you’ll be doing):-

Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.

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About Monotype:-

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work®. It is based in NOIDA, Sector 125 (Delhi/NCR).
The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.
Headquartered in the Boston area of the United States and offices across 4 continents, Monotype is the world’s #1 company in fonts.
It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design for 2018” by Fast Company. Monotype’s fonts and technologies help bring brands to life!