Monotype Recruitment Drive 2020 | Trainee

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Monotype Recruitment Drive 2020:-

Monotype hiring candidates for the role of Customer Support Trainee ,for Noida location .The complete details about Monotype Recruitment Drive 2020 as follows.

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Company Name:– Monotype Solutions India Private Limited

Job Position:-  Customer Support Trainee

Job Location :-  Noida

Salary :- As per the company standards

Job Posted Date :- 29th October 2020

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What company is looking for:

  • Basic knowledge of Windows and Mac.
  • Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
  • Basic knowledge of HTML, CSS, and web technologies. 
  • Basic knowledge of Salesforce strongly preferred.
  • Excellent written and verbal communication skills. 
  • Strong English skills required.
  • Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets. 
  • Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers. 
  • Good Typing skills

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What you’ll be doing:

  • Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice. 
  • Work with corporate customers in establishing invoice accounts, processing purchase orders, and invoicing.
  • May have technical responsibilities and duties such as creating and maintaining technical processes and procedures, handling advanced installations and troubleshooting issues. May also research and analyze new software application releases to determine potential software related issues.

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  • Leverage, and in some cases customize, standard responses created by our native or English or German speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
  • Communicate with the development team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.

Monotype Recruitment Drive 2020 Application Process :-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:- Only shortlisted candidates will be notified about the further level of interview process

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