Mphasis Off Campus Hiring | Experience: 0-3 years

Mphasis Off Campus Hiring:-

Mphasis is hiring candidates for the role of Back Office – Transaction Processing for the Bangalore, India location. The complete details about Mphasis Off Campus Hiring are as follows.

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𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Mphasis

Job Position:- Back Office – Transaction Processing

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Employment Type:- Full Time, Permanent

Functional Area:- Customer Success, Service & Operations

Job Posted Date:- 14th May 2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Education Required:-

High School pass is minimum requirement with Excellent Communication skills
BSc, B.Com and BA or Diploma holders (12+3 years of education)

Skills & Qualifications:-

Must have 0-3 years of Back-office operations experience.
Freshers can also apply.
Good communication skills.
Good understanding of supply chain management / order tracking and documentation
Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
Excellent keyboard skills with an average speed of minimum of 25 words per min with 85% accuracy
Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Job Description:-

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking.
Should be able to proactively track pending customer orders and provide resolution.

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Responsibilities:-

Process and execute service orders and accurately update and maintain internal systems
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Build specifications for the client, coordinate with service providers and cross functional teams to build catalogs and business rules.
Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals
Build and update internal knowledge system with client business rules
Submit test orders to cross functional teams
Coordinate with clients and service providers to address escalations received from other teams
Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
Assist team lead in creating coaching module, ADHOC reports etc
Takes initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.

Mphasis Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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