Mphasis Off Campus Hiring | Experience: 0-3 years

Mphasis Off Campus Hiring:-

Mphasis is hiring candidates for the role of Back Office – Transaction Processing for the Bangalore, India location. The complete details about Mphasis Off Campus Hiring are as follows.

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Company Name:- Mphasis

Job Position:- Back Office – Transaction Processing

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Employment Type:- Full Time, Permanent

Functional Area:- Customer Success, Service & Operations

Job Posted Date:- 14th May 2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Education Required:-

  • High School pass is minimum requirement with Excellent Communication skills
  • BSc, B.Com and BA or Diploma holders (12+3 years of education)

Skills & Qualifications:-

  • Must have 0-3 years of Back-office operations experience.
  • Freshers can also apply.
  • Good communication skills.
  • Good understanding of supply chain management / order tracking and documentation
  • Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
  • Excellent keyboard skills with an average speed of minimum of 25 words per min with 85% accuracy
  • Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Job Description:-

  • The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking.
  • Should be able to proactively track pending customer orders and provide resolution.

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Responsibilities:-

  • Process and execute service orders and accurately update and maintain internal systems
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Build specifications for the client, coordinate with service providers and cross functional teams to build catalogs and business rules.
  • Quarterly review of client portal and internal systems to ensure prices and device specifications in the match the catalogues built in the external portals
  • Build and update internal knowledge system with client business rules
  • Submit test orders to cross functional teams
  • Coordinate with clients and service providers to address escalations received from other teams
  • Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
  • Assist team lead in creating coaching module, ADHOC reports etc
  • Takes initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.

Mphasis Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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