Mphasis Recruitment Drive 2020

Mphasis Recruitment Drive:-

Mphasis hiring Any Graduate Fresher ( Except BE & B.Tech) for the role of Technical Support Associate in Pune location.The complete details about Mphasis Recruitment Drive 2020 as follows.

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Company Name:– MphasiS Limited

Company Website-    www.mphasis.com

Job Position:– Technical Support Associate

Job Location:-  Pune

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Qualfication:-

• Any Graduate Fresher ( Except BE & B.Tech) 

Should be comfortable for:–

• 5 days working
• 2 Rotational weekly offs
• 9 Hours Login ( With 1 Hour Break )
• Excellent command on English (Verbal and Written)

Register Free For B.E/B.Tech off campus Drives

Other Benefits:-

• Pick up and Drop
• Global Standards work environment
• Proper Desk job
• Performance linked incentives

Job Responsibilities:–

• Respond to customer queries via inbound calls within defined SLA’s
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
• Update users about request status and close request when users are satisfied with solutions
• Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
• Remote desktop troubleshooting
• Escalate complex incidents / requests to upstream technical groups

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