Mphasis Recruitment Drive 2020:-
Mphasis hiring fresher candidates for the role of Technical Support Associate ,for pune location . The complete details about Mphasis Recruitment Drive 2020 as follows.
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Company Name:β MphasiS Limited
Company Website- www.mphasis.com
Job Position:βTechnical Support Associate
Job Location:- Pune
Salary:- INR 2,00,000 – 2,50,000 PA.
Qualification: Non-Engineering Graduate.
Technical Skills: Basic Computer Hardware and applications Knowledge
Mphasis Job Required Skills:–
– Good Communication written & Verbal skills.
– Experience- 0 to 1 years of Technical Support Voice Experience.
– Shifts- 24*7.
– 2 Rotational weekly offs.
– 9 Hours Login ( With 1 Hour Break ).
– Ability and willingness to learn.
– Should be willing to take up challenges and go extra mile to perform work responsibilities.
– Must have great interpersonal skills and ability to perform under pressure.
– Courteous with strong customer service orientation.
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Behavioral Skills:-
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests. Demonstrated ability to communicate complex technical concepts in simple language.
- Excellent customer service skills
- Ability to work in various shift hours.
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
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Job Responsibilities:–
– Respond to customer queries via inbound calls within defined SLAs.
– Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
– Update users about request status and close request when users are satisfied with solutions.
– Level 1 troubleshooting mainly related to desktop/OS, , Active directory ,DNS,DHCP, O365,Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
– Remote desktop troubleshooting.
– Escalate complex incidents / requests to upstream technical groups.
Mphasis Recruitment 2020 Application Process :-
Apply In below given link
Apply Link :- Click Here To Apply(apply before the link expires)
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