Mphasis Recruitment Drive:-
Mphasis is hiring candidates for the role of Technical Support Engineer – SD for the Pune, India location. The complete details about Mphasis Recruitment Drive are as follows
Company Name:- Mphasis
Job Position:- Technical Support Engineer – SD
Job Location:- Pune, India
Salary Package:- As per Company Standards
Job ID:- 394951
Required Qualification & Skills:-
- Graduation Required
- Years of experience needed – 0 to 2 years
- Technical Skills:
- Telecommunication etiquette to deal with end-user with good empathy and understanding
- Basic Windows & Microsoft Office troubleshooting
- Basic understanding of application access provisioning and troubleshooting
- Knowledge of ITSM tool like ServieNow
- Understanding of basic ITIL process
- Service Desk – Windows 10/Modern Workplace
- Service Desk – MS Office 365 Suite
- Service Desk – End User Experience Management
Job Description & Responsibilities:-
- Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
- Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
- Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
- Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
- Support Users in a professional and courteous manner
- Ensure adherence to processes and policies
- Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
Mphasis Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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