Mphasis Recruitment Drive | Hiring Technical Support Engineer – Fresher / Experienced

Mphasis Recruitment Drive:-

Mphasis is hiring candidates for the role of Technical Support Engineer – SD for the Pune, India location. The complete details about Mphasis Recruitment Drive are as follows

Company Name:- Mphasis

Job Position:- Technical Support Engineer – SD

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job ID:- 394951

Required Qualification & Skills:- 

• Graduation Required
• Years of experience needed – 0 to 2 years
• Technical Skills:
  • Telecommunication etiquette to deal with end-user with good empathy and understanding
  • Basic Windows & Microsoft Office troubleshooting
  • Basic understanding of application access provisioning and troubleshooting
  • Knowledge of ITSM tool like ServieNow
  • Understanding of basic ITIL process
  • Service Desk – Windows 10/Modern Workplace
  • Service Desk – MS Office 365 Suite
  • Service Desk – End User Experience Management

Job Description & Responsibilities:-

• Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
• Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
• Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
• Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
• Support Users in a professional and courteous manner
• Ensure adherence to processes and policies
• Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions

Mphasis Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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