NatWest Group Recruitment Drive:-
NatWest Group is hiring candidates for the role of Customer Service & Operations Analyst for the Chennai, India locations. The complete details about NatWest Group Recruitment Drive are as follows.
Company Name:- NatWest Group
Job Position:- Customer Service & Operations Analyst
Job Location:- Chennai, India
Salary Package:- As per Company Standards
Job Type:- Full-Time – Permanent
Job Id:- R-00230888
Closing date for applications:- 05th May 2024
Required Qualifications & Skills:-
This is an opportunity for graduates of any stream, from 2019 or earlier batches. You should have no prior work experience and should be below the retirement age of 60. To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
- We’re looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleagues
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
- You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
Job Description & Responsibilities:-
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
NatWest Group Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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