Nokia Recruitment For Freshers:-
Nokia hiring candidates for the role of Customer Technical support professional ,for Bengaluru location . The complete details about Nokia Recruitment For Freshers as follows.
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Company Name :- Nokia
Job Position:- Customer Technical support professional
Job Location:- Bengaluru
Salary :- As Per The Industry Standards
Experience :- 0 to 1 year
Job Posted Date :- 10th August 2020
Education/Experience:-Fresh graduates or 1 year experience with Bachelor’s degree in any engineering field
•Fluency in English (both oral and written)
•Customer service skills
•Ability to excel when under pressure
•Culturally adaptable and flexible;
•UNIX, Linux OS
• Experience in Microsoft office tools.
•Understanding of Network Management function in the network
– Customer Focus
– Manage Execution
– Foster Open Communication
– Search to Learn Continuously
– Team Management
– Customer Relationships
– Project Management
Job duties and responsibilities:-
•Drive outages and restore the services in synchronization with the customer, partners and Technical Support Operations.
•Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
•Manage the communication during incidents, for ongoing tickets or when requested.
•Produce Incident Reports, conduct RCA analyze and Lesson Learned.
•Reviewing and auditing the process, ensure team compliance to processes..
•Producing management information, including KPIs and reports using management tools.
•Monitoring the effectiveness of incident management and making recommendations for improvement and actions tracking.
•Driving, developing, managing and maintaining the major incident process and associated procedures.
•On call duty for out of hours incidents.
•Provide inputs for the product quality assessment and process improvements.
Nokia Recruitment For Freshers Application Process:-
Kindly fill the application form via below link
Apply Link :- Click Here To Apply (apply before the link expires)
Note :– Only shortlisted candidates will receive the call letter for further rounds
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