NTT DATA Recruitment | Hiring App Managed Services Engineer – Entry-Level

NTT DATA Recruitment :-

NTT DATA is hiring candidates for the role of Applications Managed Services Engineer (L1) – 1 for the Hyderabad, India locations. The complete details about NTT DATA Recruitment 2024 are as follows.

Company Name:- NTT DATA

Job Position:- Applications Managed Services Engineer (L1) – 1

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Job Type:- Full-time

Job Category:- Technical Engineering

Required Qualification & Skills:-

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Entry-level experience or completion of the relevant intern program.
• Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
• Basic knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.).

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Job Description:-

The Application Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a support and monitoring managed service for clients’ Packaged Application technologies such as ERP, Middleware and other business critical software environments.

This role proactively identifies, investigates, and resolves Application-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.

The Application Managed Services Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients’ Application infrastructure and services.

This role may also contribute to / support on project work as and when required.

Key Responsibilities:-

• Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

NTT DATA Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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