PhonePe Off Campus Drive 2026:
PhonePe is hiring a Customer Experience Specialist, Stock Broking at Bengalore. The complete details about PhonePe Off Campus Drive 2026 as follows.
| Job Role | Customer Experience Specialist, Stock Broking |
| Qualification | B.E/B.Tech/Any degree |
| Experience | Freshers/Experienced |
| Job Location | Bangalore |
Required Qualification :- Graduation (10+2+3) is mandatory. NISM certifications (e.g., Series VI, VII) are mandatory.
Experience, Skills, Qualifications:
- Qualifications: Graduation (10+2+3) is mandatory. NISM certifications (e.g., Series VI, VII) are mandatory.
- Technical Bonus: Basic knowledge of Excel and/or SQL for data retrieval and analysis is a significant plus.
- Bonus Skills (Preferred): Prior experience in Stockbroking Operations, a strong understanding of financial markets, or experience in a senior Customer Experience role.
- Multilingual Skills: Ability to speak fluently in English and Hindi is essential.
- Communication: Have excellent written and verbal communication skills, with the ability to explain complex financial or market concepts clearly.
- Ownership: Proven ability to take full responsibility for outcomes and drive issues to completion.
- Rigorous Execution: Detail-oriented with strong prioritization and time-management skills to maintain performance in a high-pressure environment.
- Problem Solver: Be an active listener with a strong customer orientation and the ability to adapt/respond to different scenarios.
Role Responsibilities:
- Own the Customer Experience: Act with deep integrity and think customer-first in every interaction, particularly when handling complex or sensitive issues.
- Manage High Interaction Tickets (HIT): Take full ownership of and resolve High Interaction Tickets (HIT)—issues requiring multi-touch communication, in-depth investigation, or personalized care.
- Resolve L1 Escalations: Efficiently address and resolve issues escalated by L1 agents, serving as the definitive resolver for complex non-tech inquiries.
- Ensure SLA Adherence: Manage your queue diligently to ensure all customers’ tickets are closed within the stipulated Service Level Agreements (SLAs).
- Handle Tech Dependencies: In cases of technical dependencies, escalate promptly to the appropriate product or engineering stakeholder, following up rigorously until resolution is achieved and communicated to the customer.
- Demonstrate Ownership & Rigor: Display exceptional execution rigor and ownership by managing the end-to-end resolution of complex issues, leaving no stone unturned.
- Process Improvement: Recommend process improvements based on root cause analysis of frequent escalations to reduce ticket volume.
- Documentation: Maintain meticulous documentation of escalated cases for reporting and compliance purposes.
PhonePe Off Campus Drive 2026 Application Process:-
Apply In Below Link-
Apply Link:- Click Here To Apply (Apply before the link expires)
NOTE :- Only shortlisted candidates will receive the call letter for further rounds
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